Refund policy

Thank you for shopping with The Guitar Boutique

Pre-Ordered Guitars

Please review our store policy on Pre-Ordering, Custom Built Guitars.

Hand Crafted, Custom built, pre-ordered guitars are made specifically for you.      They-are not kept in inventory and as such, once you place your order, these items can only be cancelled within 7 days of placing your order, with a full refund.                After 7 days they are not cancellable or returnable.

Please review our store policy on Pre-Ordering out of Stock Guitars.

When you Pre-Order a guitar that is out of stock but has been ordered by us, it could take 4 days to 4 months to arrive. As such, once you place a Pre-Order, these items can only be cancelled within 7 days of placing your order, with a full refund. Cancellations after After 7 days  will incur a 20% cancellation fee.


Shipping & Delivery Times  

Estimated shipping times are provided as a guideline. They are subject to change    based on supply, availability, shipping delays, and other external factors                Please note that The Guitar Boutique cannot control these factors.                     Tracking numbers will be provided to you once your in stock order is placed.   Tracking numbers will be provided to you once your pre order Arrives

Returns

New Items can be returned within seven days of delivery, in original condition and is complete with all the original accessories and packaging. with a full refund.
Return shipping will be at the expense of the buyer.

Discontinued, Used and Clearance items are considered final sales


By placing an order, you acknowledge and agree to these terms. I am here to assist you with any questions you may have! Thank You, Nick.