Shipping policy
Duties and Taxes Responsibility
* Attention U.S. Customers: Please note that U.S. Customs duties and taxes may apply to your order upon delivery.
When purchasing instruments from our store, please be aware that any applicable customs duties, taxes, or fees incurred upon delivery are the sole responsibility of the buyer. This includes, but is not limited to, import duties, VAT, and any other charges imposed by your country’s customs authority.
Back Orders & Delays
Availability displayed on our product pages may change while you complete the checkout process, as it is during this time that our system obtains updated inventory information for the product(s) you have selected. Availability displayed on our web site is an estimate, and is subject to change at any time. If the product is delayed past the posted lead time, you will be contacted as soon as possible with an updated ETA. You are also welcome to contact us for an update at 1-705-741-6512. Please be aware that estimated shipping times are outside of our control due to various factors. A tracking number will be provided once the item has shipped from our shop.
Delivery details
All orders typically ship within 1-3 business days of receiving the order during our standard business hours. Please contact us if you wish to split your order and we will let you know if there will be any additional charges. Carriers usually deliver between 8 am and 5 pm local time. If you are not home to accept delivery, they will leave you a delivery notification card with further details and a pick up location.
Delivery areas
For your convenience, we deliver anywhere worldwide. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or an emergency number with your order.
Tracking your order
You can trace your package with Canada Post by visiting Canada Post's web site at www.canadapost.ca or calling 1-888-550-6333 Monday to Friday between 8:00 a.m. and 6:00 p.m. local time. Packages shipped with Purolator can be tracked from their website www.purolator.com or by calling 1-888-744-7123 Monday to Friday between 8:00 a.m. and 6:00 p.m. local time. Canpar packages can be viewed on their website www.canpar.com or you can contact them for an update at 1-800-387-9335 between 8:00 a.m.and 6:00 p.m. EST Monday to Friday.